Privacy Policy

(For Norman Soul – Online Alcohol Sales)
Last updated: 12/2025

This Privacy Policy explains how Norman Soul Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase on normansoul.co.uk.

1. Information We Collect

We may collect:

Identity data: name, age verification information.
Contact data: billing address, delivery address, email, phone number.
Transaction data: items purchased, order details, payment details (processed securely by Stripe; we do not store card numbers).
Technical data: IP address, browser type, device information.
Usage data: pages visited, interactions on our site.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Verify you are legally old enough to purchase alcohol (18+).
Provide customer support and respond to enquiries.
Improve our website and user experience.
Comply with legal requirements (e.g., age verification, excise duty, fraud prevention).

3. Sharing Your Information

We only share data with trusted third parties necessary to fulfill your order:

London City Bond Thurrock for warehouse handling and logistics.
Couriers to deliver your order.
Payment processors (Stripe) for secure payments.

We do not sell your personal data to third parties.

4. Data Security

We take appropriate technical and organisational measures to protect your data. While no system is 100% secure, we prioritise safety and confidentiality.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or deletion.
Withdraw consent for marketing at any time.
Object to the processing of your data (in certain circumstances).

To exercise these rights, contact the following contact@normansoul.com

6. Retention

We keep your data only as long as necessary for legal, tax, or operational reasons.

7. Contact

For questions about this policy:
Email: contact@normansoul.com